» Is my credit card number secure?

Yes. We guarantee it. We have taken many steps to ensure the security of your transaction. It starts with us having honest employees and taking safety measures at our location.

No matter how secure a site (or local store) can be, if their employees are taking your credit card numbers home and selling (or using) your name and credit card then you will experience time wasted (and anxiety) having to deal with your credit card company.

Consider that when you give your credit card to a food server or gas station attendant (or any store for that matter) your credit card numbers security is breached. The same thing when you write your credit card numbers on your check when you pay your credit card bill and so on. We have a very honest team and we have done all that we can (and will continue to do so), to guard and protect your credit card information from being taken from our site.

Some of the safety factors that we use involve adopting industry standards. (For example, the secure connection between your browser and sensitive portions of our secure order form uses industry standard encryption.) To show and prove our faith in your credit card safety, we guarantee it. There is no risk, period. If any fraud happens to your card due to using our site, we will make sure that you owe nothing to your credit card company.

Our goal is to enable you to make transactions with confidence at our site.

Since Circulator Pumps began, there has never been a case of fraud reported by one of our customers as a result of credit card purchases made here. No customer of ours has ever lost a dime due to fraud as a result of credit card purchases made from us.

We do not sell your name, address, phone number or any other information about you.



» How do I know if a website's ordering page is secure?

You can tell when you're in a secure area because the URL (Internet address shown on top of most browsers), to the left of the colon, changes from 'http' to 'https' - this is to signify that you are going from a non-secure to a secure site. In many browsers you'll also see a solid blue line in the upper portion of the browser's window.

Please note (and we get this question a lot) that some browsers give you a warning when you go from a secure area to a regular area. This is a setting for high security. The aim is to ensure that people know when they've left a secure server. The message is often a bit startling, and makes it look like you've done something wrong even though you really haven't.



» Why use"verification - security confirmation code?" I've never heard of this?

To protect you (and ourselves) from credit card fraud we use the latest in fraud protection methods. That includes asking for the code that is shown on your credit card. Many merchants do not use this system yet but they all will eventually. We use it to prevent fraud which keeps our prices lowest.



» What does the "warning" window that sometimes comes up really mean?

It simply means that you're entering the safest, most secure area of our website (our secure order page). This should be reassuring since this is where your credit card transactions take place. Just click to continue. Also, going from secure mode to unsecure mode, you might receive another similar alert message, just to make sure you know what's happening.

Another thing that could happen is when you have an older browser (pre 2002). All security certificates expire and so if you get a warning that our certificate has expired it is probably due to you having an older browser. Do not worry about that warning.

To "fix" that warning you can download the most recent Internet Explorer at www.microsoft.com or the latest Netscape browser at www.nestcape.com.

You do NOT need to use either of the latest browsers to use our shopping cart but then you might get a warning (which should just be ignored) and the new browser will b faster and enhance your shopping experience.